Cookie Policy

About cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to HELP IN HEARING’s (“HIH”) use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website

HIH uses the following cookies on this website, for the following purposes:

Google Analytics

  • _ga: this analytical cookie is used by Google Analytics to help us understand how visitors use our website. It is created when the user first visits the page, and expires after two years. Google’s privacy policy is available here.


  • PHPSESSID: this session cookie is created as soon as a user logs onto the admin system. All cookies are deleted either when the user logs out of the service or closes down the browser.
  • __atuvc; _uid: these analytical cookies are added by to enable and monitor page sharing via sharing buttons, and expire after two years.
  • __utma; __utmb; __utmc; __utmz: these analytical cookies are created by Google Analytics and used to collect information about how visitors use our WordPress blog service, and expire after two years.

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Find out more about YouTube’s privacy-enhanced mode.

Third-party cookies

We have no control over cookies used by third parties such as Google Analytics or YouTube. If you are concerned about cookies used by third parties, please see below to see how to control cookie usage.

Refusing cookies

Most browsers allow you to refuse to accept cookies. Blocking cookies will have a negative impact upon the usability of some websites. The information below is intended as a guide but please refer to specific browser help pages for any updates or changes in managing cookies.

In Microsoft Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

  1. In Internet Explorer 10 or 11, select the Tools (cog icon)button, and then select Internet options.
  2. Select the Privacytab, and under Settings, select Advanced and choose if you want to allow, block or be prompted for first and third party cookies.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

In Google Chrome, you can refuse all cookies by:

  1. At the top-right, click More Settings.
  2. At the bottom, click Show advanced settings.
  3. In the ‘Privacy’ section, click Content settings.
  4. Under ‘Cookies’, choose to allow or block local data.
  5. At the bottom-right, click Done.

In Microsoft Edge you can refuse all cookies by:

  1. Click the Moreicon in the upper right-hand corner of the browser window.
  2. In the drop-down menu that appears, select Settings.
  3. At the bottom of the Settings side window, click the View advanced settings
  4. Scroll down to the Cookies section and in the drop-down list, select Block all cookies to disable cookies or Don’t block cookies to enable cookies.

Please view our full Terms and Conditions of Website UsagePrivacy Policy and GDPR.